Good Practices in Customer Experience Customer experience has become top strategic priority for businesses across globe. Different companies at different lifecycle stages across different industries are taking multiple steps to move from customer relationship management to customer experience management. But there a few practices which businesses across industries can focus on to shift towards becoming … Read More
Month: March 2017
Relevance of customer experience management in the modern world
Relevance of customer experience management in the modern world Should we measure satisfaction, effort or loyalty? We live in the age of customer — customers who know what they want, who are not shy from trying new offerings, who tell about their experience to others and customers who love listening to other customers. The range of product and … Read More