Designing and Delivering Enhanced Customer Experiences
InSeon is an independent consulting firm which helps organizations to improve and manage their customer experience. InSeon combines principles of Research, Technology and Data Analytics to unravel the deep and actionable insights to improve customer experience. InSeon offers seasoned and talented professionals, Smart Products and Reusable analytical assets - all focussed on understanding and improving customer experience. Our products and services are designed to suit the needs of organizations across offline and online space.
InSeon Consulting helps organization identifying the ideal mix of customer surveys and operational metrics to manage customer experience. Our experts on customer experience helps in identifying the experience pain points of the customers and quantify its impact on topline and customer retention
Our product, SenCEx, is designed and build to address majority of the technological requirements of a full fledged Customer Experience Management program. Designed to work standalong and in collaboration with existing system – this tool provides a leapfrog to organizations capabilities to manage, monitor and improve its customer experience
InSeon Analytics brings in intelligence and evidence driven approach to our CEM program. Using advance statistical tool and techniques, InSeon helps organizations understand customer behavior, its impact on business objectives and how to optimize resource to achieve maximum ROI from your CEM program
Where can we start ?
Measure & Monitor CX across customer journey at multiple touchpoints
Enable organization to analyze and consume actionable insights to design CX initiatives
Monitor experience KPI across teams & functions through real-time dashboards
Measure customer retention & identify its drivers @ customer level
Enable different departments to take action for every customer to increase retention
Enable organization & its departments to act @ customer level to increase retention
Data Driven Loyalty program to maximize ROI
Globally recognized 4-D Loyalty Framework & targeted customer segmentation
Customized design to meet business objectives